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Statens IT - Agency for Governmental IT Services

  • Public Initiative
  • National
  • Federation
Last updated: 2021-10-20 01:05

Strategic Goals

Managerial focus on IT operations result in better capacity utilization and asset maintenance. The collection of IT operations results in increased transparency of operating costs across the state and increased cost awareness. Increased volume to harvest economies of scale and ensure sufficient professional specialization and quality in the task solution. Standardization of IT systems across the state increases efficiency and flexibility.

Solutions Developed / Used

This involves End-user support services, and IT infrastructure services/private IaaS cloud.

Description

Project Focus
  • Broker
  • Operator
  • Regulator
Geographical Scope
  • National
Keywords
  • Federation
Cloud Delivery Model
  • IaaS
Cloud Deployment Model
  • Enterprise Private
  • Hybrid
Project Life-Cycle Stage
  • Operational Deployment
Industry
  • Public Administration

Stakeholders


    Public Sector
  • Denmark
    Ministry of Finance (Denmark) (Denmark)


Tipology
  • Mix of funding from the Ministry, and fees for service.

⭐ Good Practice Description

Statens IT is the shared IT service centre for the whole of the Danish central government. It serves government end-users and its portfolio encompasses end-user computing services, such as helpdesk and IT infrastructure & operations services, such as data-centre and application management

Success Factors

Business Success

In the past 10 years, Statens IT has grown to serve 30,000 government end-users; if one includes education institutions, that goes up by an additional 15,000 users.

Governance and Organizational Structure

The Ministry of Finance mandated the usage of Statens IT. A customer demand-based mechanism was created and a service catalogue to make Statens IT’s offerings more structured. All of these organisational change investments improved relationships with customers.

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