Statens IT - Agency for Governmental IT Services
Strategic Goals
Managerial focus on IT operations result in better capacity utilization and asset maintenance. The collection of IT operations results in increased transparency of operating costs across the state and increased cost awareness. Increased volume to harvest economies of scale and ensure sufficient professional specialization and quality in the task solution. Standardization of IT systems across the state increases efficiency and flexibility.
Solutions Developed / Used
This involves End-user support services, and IT infrastructure services/private IaaS cloud.
Description
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Stakeholders
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Ministry of Finance (Denmark) (Denmark)
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⭐ Good Practice Description
Statens IT is the shared IT service centre for the whole of the Danish central government. It serves government end-users and its portfolio encompasses end-user computing services, such as helpdesk and IT infrastructure & operations services, such as data-centre and application management
Success Factors
| Business Success | In the past 10 years, Statens IT has grown to serve 30,000 government end-users; if one includes education institutions, that goes up by an additional 15,000 users. |
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| Governance and Organizational Structure | The Ministry of Finance mandated the usage of Statens IT. A customer demand-based mechanism was created and a service catalogue to make Statens IT’s offerings more structured. All of these organisational change investments improved relationships with customers. |