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  • Public Initiative
  • National
  • Federation
Last updated: 2021-10-20 01:04

Strategic Goals

To enhance the IT service experience for French civil servants.

Solutions Developed / Used

A catalogue of cloud and IT services.


Start Date 01/01/2019
Project Focus
  • Broker
  • Enabler
  • Operator
Geographical Scope
  • National
  • Federation
Cloud Delivery Model
  • IaaS
  • PaaS
  • SaaS
Cloud Deployment Model
  • Enterprise Private
  • Hybrid
Project Life-Cycle Stage
  • Small Scale Deployment
  • Public Administration


    Public Sector
  • France
    DINUM (France) (France)
  • France
    Ministère de l'Interieur (France)
  • France
    Ministère de la Transition écologique et Solidaire (France)

  • Mix of funding from the Ministry and fees for service.

⭐ Good Practice Description

SPOTES is a marketplace for IT services for government employees that the Ministry of Ecological Transition is developing and piloting on behalf of French government digital agency DINUM. The marketplace is now running on the ministry’s private cloud and is based on OpenStack.

Success Factors

Governance and Organizational Structure

The main challenge was to shift the focus from IT assets to a user-oriented service value chain. To tackle these challenges a join governance committees were set up and a common service taxonomy and key performance indicators were defined. Moreover, access to services was granted to all ministries by offering different authorisation profiles/roles. The gain knowledge is shared through events, seminars.