To enhance the IT service experience for French civil servants.
Solutions Developed / Used
A catalogue of cloud and IT services.
|Cloud Delivery Model||
|Cloud Deployment Model||
|Project Life-Cycle Stage||
DINUM (France) (France)
Ministère de l'Interieur (France)
Ministère de la Transition écologique et Solidaire (France)
⭐ Good Practice Description
SPOTES is a marketplace for IT services for government employees that the Ministry of Ecological Transition is developing and piloting on behalf of French government digital agency DINUM. The marketplace is now running on the ministry’s private cloud and is based on OpenStack.
|Governance and Organizational Structure||
The main challenge was to shift the focus from IT assets to a user-oriented service value chain. To tackle these challenges a join governance committees were set up and a common service taxonomy and key performance indicators were defined. Moreover, access to services was granted to all ministries by offering different authorisation profiles/roles. The gain knowledge is shared through events, seminars.