Austrian Federal Government EGIZ and BRZ

The Austrian government started a digital reformation process 20 years ago. Austria was lagging behind in the EU rankings. One of the key actions consisted of separating strategy from implementation.
At the policy/strategy level, the focus is on feasibility and prototyping so as to define a minimum set of strategic guidelines.
At the operational level, the key goal is to deliver IT services that are commercially competitive.
The eGovernment Innovation Center (EGIZ) is in charge of strategic innovation. Scope of work: feasibility and prototyping; unbiased from the perspective of companies that are selected to do the work. The goal is to make sure that openness and interoperability are the gold standards for government technology innovation. Any organisation, down to the municipal level, can leverage the work of EGIZ. The need to do so is particularly urgent in small to medium-sized public administration because, internally, such organisations have the resources only to carry out day-to-day activities.
BRZ is the operating arm. It provisions finance systems, citizen web portals, and registries for the federal government.
EGIZ and BRZ collaborate closely, but they are independent. For example, they are currently working to integrate pictures from passports and driving licenses with school grades to create an official school record that can help citizens apply for jobs.